Email info@shiftzi.org and we'll get back to you. Please include your name and the name of the business you work for so we can find your workspace.
You can also reach us from inside the app under Settings → Security, or by replying to any email you receive from Shiftzi.
Your workplace creates your account for you. Ask your manager or whoever handles the schedule to add you, and you'll get an email invitation with a link to set your password. Once that's done, sign in with your email address.
Check that you're using the email address your employer added you with. If you've forgotten your password, tap Forgot password on the sign-in screen. If you don't receive the reset email within a few minutes, check your spam folder, then email us.
Clock-in can ask for two permissions, depending on how your employer set things up:
Location — some workplaces check that you're at the store when you clock in. If you're told you're too far away or the location is imprecise, tap Check again; GPS can take a moment indoors. If you're covering a different site, use the location picker to choose it.
Camera — some workplaces ask for a quick photo when you clock in. If the camera doesn't open, make sure Shiftzi is allowed camera access in your device's Settings.
If a clock-in or clock-out doesn't reach our servers, the app saves it on your phone and tells you so. It syncs once you're back online — and your manager can always correct a punch for you.
Hours and pay are recorded and finalised by your employer, not by us. Speak to your manager — they can review and correct your timesheet. We can't change an employer's pay records on their behalf.
Notification settings live under Profile → Notifications in the app. Which alerts you receive is partly set by your employer.
You can delete your own account and its personal data from inside the app: Profile → Delete my account (or Settings → Security). To request deletion of an entire workspace, email info@shiftzi.org. Some records — for example time and pay records an employer is required to keep — may be retained as required by law. See our Privacy Policy for details.
Email info@shiftzi.org with your business name and what you're trying to do, and we'll walk you through it. There's also a built-in help assistant in the app — tap the ? icon.